FAQs

We want you to be delighted with your Greenvyne product. If it’s not the right fit, you can return it under our change-of-mind policy.

Simply contact us within 14 days of delivery to start the process. We can offer a store credit for any items returned to us within 30 days, provided they are unused, unwashed, and in their original packaging.

Of course, if an item arrives damaged or has a manufacturing fault, we have a separate process to sort that out with a refund or replacement. For complete details on all scenarios, please see our full Returns and Refunds Policy.

Orders are processed quickly, so changes or cancellations may not be possible. Contact us at hello@greenvyne.com.au immediately after placing your order, and we’ll do our best to assist. Once shipped, orders cannot be changed or cancelled.

We offer flat-rate standard shipping for $13.95 and express shipping for $25.95 within Australia. Enjoy free standard shipping on orders over $129.

Flat-rate standard shipping for $25.95 on all orders to New Zealand. Check out our Shipping Policy for details.

Standard shipping typically takes 3–7 business days, while express shipping takes 1–3 business days, depending on your location. Check out our Shipping Policy for details.

Currently, we do not offer local pickup. All orders are shipped directly to your address for your convenience.

After your order is shipped, you’ll receive an email with a tracking link to monitor its delivery status in real-time.

We use plastic-free, recyclable or compostable packaging and ship via Sendle and Australia Post for reliable, trackable delivery.

Our system applies one promotion per order. This allows you to use either a discount code or an automatic offer like free shipping—whichever saves you more on the day! This policy helps us keep our product prices fair and continue offering great value shipping for our community.

We stand by the quality of our products and their durability. While we don’t offer formal warranties, we’re committed to ensuring customer satisfaction. If you experience any issues with your product due to a manufacturing defect, please contact us at hello@greenvyne.com.au, and we’ll work with you to resolve the issue promptly.

While local manufacturing was our preference, finding domestic manufacturers with the necessary expertise and facilities proved challenging. To uphold our commitment to quality, affordability, and sustainability, we’ve partnered with ethical manufacturers worldwide who share our values.

Our products are responsibly crafted with the help of skilled partners in China, Hong Kong, and India. This global collaboration allows us to deliver high-quality, sustainable products while staying true to our Australian roots.

Our highest priority is the safety and quality of our products. To ensure this, we engage independent labs to test our products to certify they are free from harmful chemicals like BPA, BPS, lead, and phthalates.

This testing verifies the integrity of our chosen materials: premium 18/8 (304) food-grade stainless steel and high-quality, platinum-cured silicone. We select these materials because they are renowned for their durability, non-toxic properties, and excellent performance, allowing us to provide practical and long-lasting options you can trust for your family. You can learn more about our quality & safety here.

Our products are crafted from high-quality, food-grade stainless steel and food-grade silicone. We use stainless steel grades 304 (18/8), 316 (18/10), and 430 (18/0). The exact stainless steel grade is listed on each product description page. You can visit our What is Stainless Steel Blog to learn more about the different stainless steel grades we use.

Minor surface marks or faint blemishes can occasionally occur during the manufacturing and polishing process of stainless steel. Rest assured, every item is inspected before shipping to ensure it meets our high-quality standards and is ready for your family to use.

Yes, we always recommend washing your stainless steel products before first use. Occasionally, you might notice some residue left over from the manufacturing and polishing process. A quick handwash with warm, soapy water or a cycle in the dishwasher will easily remove this, leaving your products spotless and ready for mealtime.

Most of our stainless steel products are not microwave-safe, as stainless steel can cause sparks and damage your microwave unless specifically designed for microwave use. However, our Tuffin Range food storage containers are microwave-safe. Please check the individual product description page for detailed usage and care instructions.

SUS304 is a premium grade of stainless steel, also known as 18/8 steel. It is widely used for high-quality kitchenware due to its excellent durability and corrosion resistance.

While many of our products are crafted from SUS304, we generally avoid prominent markings to maintain a clean, minimalist design. For more details on the materials we use, you can visit our What is Stainless Steel Blog.